Our Refund Policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable/Sealed goods such as E-Liquid's & Coil Heads cannot be returned once used.
Additional non-returnable items:
Gift Cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 4-5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above and you still have not received your refund yet, please contact us at support@ecirette.ie.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are incorrect, defective, or damaged. If you need to exchange it for the same item, send us an email at support@ecirette.ie and send your item to:
Ecirette Wholesale Limited,
Unit 7-8 - Docklands Innovation Park,
East Wall Road, Dublin 3, D03 E004, Ireland.
Shipping
To return your product, you should mail your product to:
Ecirette Wholesale Limited,
Unit 7-8 - Docklands Innovation Park,
East Wall Road, Dublin 3, D03 E004, Ireland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
