Refund policy
You have three ways to return something, depending on why. Nothing here takes away your rights under Irish consumer law.
1. Changed your mind: 30 days
- You can cancel your order for any reason within 30 days of receiving it. The law gives you 14 days; we give you 30.
- Tell us by email at support@ecirette.ie, with your order number. You do not have to give a reason.
- Send the items back within 14 days of telling us. Items must be unused and in their original packaging.
- For hygiene and health reasons we cannot take back sealed products once the seal is broken: e-liquids and nicotine shots, pods and coils, nicotine pouch tins and heat sticks. Unopened and still sealed, they can be returned like anything else.
- You pay the cost of sending items back. Use a tracked service for items over €75; we cannot refund a return that does not reach us.
- We refund what you paid for the items and the standard delivery charge, within 14 days of receiving the items back (or your proof of posting, if earlier). If you chose DHL Express, we refund the DPD price.
- If you return only part of an order that had a Mix & Match price, we refund what you paid for the returned items. The items you keep stay at the price you paid.
2. Faulty, damaged or wrong item
- Tell us within 30 days of delivery and you can have a full refund, a replacement or a repair, your choice where possible.
- After 30 days, we will repair or replace a faulty item. If we cannot, or it fails again, you can have a refund or a price reduction.
- We pay the return postage for faulty, damaged or wrong items: email us first and we will send a returns label.
- This applies to sealed products too, opened or not, if they are faulty.
- Normal wear and tear, accidental damage and misuse are not faults. Batteries and coils wear with use.
3. Device warranties
Some devices also carry a manufacturer's warranty. Contact us first and we will help you claim it. A manufacturer's warranty is extra to your rights above, not instead of them.
How refunds are paid
Refunds go back to the card or payment method you used, including Klarna. We email you when the refund is made; your bank may take a few more days to show it.
Where to send returns
Ecirette Wholesale Limited, Returns, Unit L2 North Ring Business Park, Swords Road, Dublin 9, D09 HX57, Ireland. Please put your order number inside the parcel.
Gift cards
Gift cards cannot be exchanged for cash.
Questions or complaints
Email support@ecirette.ie. If we cannot resolve a complaint, you can contact the Competition and Consumer Protection Commission at ccpc.ie.
Last updated: 30 October 2026
