Refund policy

Refund and Return Policy

We value your satisfaction and aim to make your return or refund process as seamless as possible. Please carefully review our policy below.

Refund Eligibility

Our refund policy is valid for 90 days from the date of purchase. Unfortunately, we cannot offer a refund or exchange after this period has elapsed.

To qualify for a return:

• Items must be unused and in the same condition as received.

• Items must be returned in their original packaging.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable/Sealed Goods: E-Liquids, coil heads, or any product unsealed or used.

• Gift Cards.

Return Process

To initiate a return:

1. Ensure you have a receipt or proof of purchase.

2. Contact our support team at support@ecirette.ie for further instructions.

3. Do not send your purchase back to the manufacturer.

Refund Process

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

• If approved, your refund will be processed and credited to your original payment method within 4–5 business days.

Late or Missing Refunds

If you haven’t received your refund yet, please:

1. Check your bank account again.

2. Contact your credit card company, as processing times may vary.

3. Contact your bank, as there might be delays in posting the refund.

If you’ve followed these steps and still haven’t received your refund, contact us at support@ecirette.ie.

Sale Items

Only regular-priced items are eligible for a refund. Sale or discounted items are non-refundable.

Exchanges

We replace items only if they are:

• Incorrect

• Defective

• Damaged

To request an exchange, email us at support@ecirette.ie and send the item to:

Ecirette Wholesale Limited,

Unit L2 North Ring Business Park,

Swords Road, Dublin 9,

D09 HX57, Ireland.

Shipping Returns

To return your product, ship it to:

Ecirette Wholesale Limited,

Unit L2 North Ring Business Park,

Swords Road, Dublin 9,

D09 HX57, Ireland.

Important Notes:

• Customers are responsible for the cost of return shipping.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

• For items over €75, consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost returns.

Thank you for choosing Ecirette Wholesale Limited. For further assistance, contact us at support@ecirette.ie.