Shipping policy
We deliver to addresses in Ireland and Northern Ireland. Orders are packed and sent from our warehouse in Dublin 9.
Delivery options and costs
| Service | Order under the threshold | Free from | Typical delivery |
|---|---|---|---|
| DPD Ireland, tracked | €4.99 | €40 | Usually next working day after dispatch |
| DHL Express, tracked | €8.99 | €60 | Next working day after dispatch |
The options and prices for your order are shown at checkout before you pay.
Dispatch
- Orders placed by 11:00, Monday to Friday, we aim to dispatch the same day.
- Orders placed after 11:00, at the weekend or on a bank holiday are dispatched the next working day.
- Couriers do not deliver on Saturdays, Sundays or bank holidays.
- You get an email with your tracking link when your order leaves us.
18+ only
Everything we sell is for adults aged 18 or over. The courier may ask for a signature, and may ask for photo ID, and will not hand the parcel to anyone who appears to be under 18. A parcel returned to us for this reason is refunded, less the delivery charge.
Packaging
Orders are sent in plain packaging with no product branding on the outside.
Late, lost or damaged parcels
- If your tracking has not moved for 3 working days, or your order has not arrived within 5 working days of dispatch, email support@ecirette.ie with your order number and we will chase it with the courier.
- A parcel lost in transit is replaced or refunded in full.
- If an item arrives damaged or you received the wrong item, tell us within 30 days and we will put it right at no cost to you. See our Refund policy.
Questions
Email support@ecirette.ie or call (01) 555 5551, Monday to Friday, 8:00 to 16:30.
Last updated: 30 October 2026
