How can we help?

Orders placed by 11:00, Monday to Friday, are usually sent the same day and arrive the next working day with DPD. Orders placed after 11:00, at the weekend or on a bank holiday are sent the next working day. Couriers do not deliver on Saturdays, Sundays or bank holidays.

Tracked DPD delivery is €4.99, or free on orders over €40. DHL Express is €8.99, or free on orders over €60. You see the options and prices at checkout before you pay.

Yes. We deliver to addresses in Ireland and Northern Ireland, with the same services and prices.

No, we only deliver to addresses in Ireland and Northern Ireland.

We email you a tracking link when your order leaves us. If you have an account, you can also see your orders and their tracking when you sign in.

Yes. Choose click and collect at checkout and pick up your order free of charge from our Fulfilment Centre in Dublin 9. It is usually ready within 4 hours and we email you when it is. Bring photo ID.

Everything we sell is for adults aged 18 or over. The courier may ask for a signature or photo ID and will not hand the parcel to anyone who appears to be under 18. A parcel returned to us for this reason is refunded, less the delivery charge.

Yes. Orders are sent in plain packaging with no product branding on the outside.

If your tracking hasn't moved for 3 working days, or your order hasn't arrived within 5 working days of dispatch, email support@ecirette.ie with your order number and we'll chase it with the courier. A parcel lost in transit is replaced or refunded in full.

Contact us as soon as possible by chat, email or phone. We can change it as long as your order hasn't been sent yet.

Yes, within 30 days of receiving it. Email support@ecirette.ie with your order number; you don't have to give a reason. Send the items back within 14 days of telling us, unused and in their original packaging.

Not once the seal is broken, for hygiene and health reasons. This covers e-liquids and nicotine shots, pods and coils, nicotine pouch tins and heat sticks. Unopened and still sealed, they can be returned like anything else. Faulty items are always covered, opened or not.

If you changed your mind, you do. Use a tracked service for items over €75, as we can't refund a return that doesn't reach us. For faulty, damaged or wrong items we pay: email us first and we send you a returns label.

Tell us within 30 days of delivery and choose a full refund, a replacement or a repair, where possible. After 30 days we repair or replace a faulty item; if we can't, or it fails again, you can have a refund or a price reduction. Normal wear, accidental damage and misuse are not faults, and batteries and coils wear with use.

Within 14 days of us receiving the items back, or your proof of posting if that's earlier. It goes back to the card or payment method you used, including Klarna. We email you when it's done; your bank may take a few more days to show it.

Ecirette Wholesale Limited, Returns, Unit L2 North Ring Business Park, Swords Road, Dublin 9, D09 HX57. Please put your order number inside the parcel.

What you paid for the items you returned. The items you keep stay at the price you paid.

Some devices carry a manufacturer's warranty on top of your rights above. Contact us first and we'll help you claim it.

No, you can check out as a guest. With an account you can see your orders and tracking, check out faster and collect Ecirette Rewards points.

Tap the person icon at the top of the page, or Account at the bottom of the menu on your phone, and follow the steps with your email address.

Sign in and open your account to update your name and saved addresses. For an order you've already placed, contact us.

Use the unsubscribe link at the bottom of any of our emails, or ask us and we will do it for you.

Email support@ecirette.ie and we will handle your request as our Privacy policy sets out.

Add any items from a Mix & Match range, e-liquids or nicotine pouches. The more you add, the less each one costs, and the price drops automatically in your cart.

Starter bundles put a device together with the pods or sticks it needs, for less than buying them separately. You choose your flavour or colour on the bundle page.

Create a free account to join and you get 200 points to start. You earn 1 point for every €1 you spend online, plus points on your birthday. 100 points is €1 off, and 400 points gets you free DPD delivery. Spend them at checkout, in the Rewards panel or on the Rewards page in your account.

Spend €500 with us in a calendar year to reach Silver, or €1,250 to reach Gold. Silver brings a €5 welcome reward and 300 birthday points. Gold brings double points on every order, a €10 welcome reward, a free delivery reward and 500 birthday points. You keep your tier for the rest of that year and all of the next.

Charge the device fully, fit the pod or tank and, if it is refillable, fill it with e-liquid. Wait about 5 minutes before your first puff so the coil can soak. The manual in the box has the steps for your model.

Many devices switch on with five quick presses of the fire button; others turn on when you inhale or fit a pod. Check the manual for your model.

Open the fill port and fill slowly against the inside wall, keeping liquid out of the central airflow tube. Stop at the max line and close it firmly.

Put a few drops of e-liquid onto the cotton of the new coil, fit it, fill the pod or tank and wait 5 minutes before vaping. Start on a lower power for the first few puffs.

When the flavour fades or tastes burnt, usually every 1 to 2 weeks depending on how much you vape and the e-liquid you use. Prefilled pods are replaced when they are empty.

Check it is charged and switched on, the pod is fitted properly and has e-liquid in it, and the coil isn't worn out. If it still doesn't work, contact us: faulty items are covered.

Pod kits and mouth to lung devices usually suit nic salts or 50/50 e-liquids; larger sub-ohm kits suit high VG shortfills. Each product page says which e-liquids it works with.

Carry devices and spare batteries in your hand luggage, never in checked bags, and don't vape on board. Check your airline's rules and the rules where you are going.

Somewhere cool and dry, out of direct sunlight and out of reach of children and pets. Don't leave a device in a hot car.

Yes. Registered businesses in Ireland can apply for a trade account on ecirettewholesale.ie, our trade site.